Your worry free website
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We take the burden of managing your website
so you can focus on your business
Never worry about your WordPress website again. With ongoing security and performance monitoring, daily site backups, software updates, and more, we've got you covered.
True Fiction’s managed website hosting plans offer super-speedy dedicated cloud hosting. Top-notch security and exceptional uptime are guaranteed. Our service includes frequent backups and updates, so you never have to worry about keeping on top of the details.
All our plans come with an affordable monthly fee, without any large upfront costs. You’re free to cancel at any time, and, if you like, we can create a custom hosting plan to suit your specific needs.
Essential
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$55 Per Month
Super Fast Hosting (Powered By AWS)
Hosting Service Level Agreement
Uptime Monitoring
Daily Offsite Backups
Malware & Security Monitoring
Spam & Malware Cleanup
Wordpress Core & Plugin Updates
Wordpress Optimized CDN
Wordpress Specific Caching
No Retainer Time Included
Premium
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$95 Per Month
Super Fast Hosting (Powered By AWS)
Hosting Service Level Agreement
Uptime Monitoring
Daily Offsite Backups
Malware & Security Monitoring
Spam & Malware Cleanup
Wordpress Core & Plugin Updates
Wordpress Optimized CDN
Wordpress Specific Caching
30 Minutes Retainer Time For Content Updates & Tweaks Each Month
Professional
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$265 Per Month
Super Fast Hosting (Powered By AWS)
Hosting Service Level Agreement
Uptime Monitoring
Daily Offsite Backups
Malware & Security Monitoring
Spam & Malware Cleanup
Wordpress Core & Plugin Updates
Wordpress Optimized CDN
Wordpress Specific Caching
2 Hours Retainer Time For Content Updates & Tweaks Each Month
Hosting Service Level Agreement
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Our Service Level Agreement (SLA) has been designed to give you peace of mind. To tell you what you can expect from us and what we’ll do to make things right if they were to go wrong. Our SLA covers the various components that keep your website accessible, functional and secure.
For our clients this SLA is a contract between you, and True Fiction. It outlines our responsibilities to you and the compensation we will provide if those responsibilities are not met.
OUR PROMISE
We guarantee 99% uptime. We promise to keep your website live at all times, excluding scheduled maintenance or conditions beyond our reasonable control.
We promise we will respond to all requests from you within 24 hours on business days and within 48 hours on weekends and/or public holidays, via email, message or call, with a confirmation that the request was received.
We promise to monitor all our servers 24 hours a day as standard and will respond to any alerts from our monitoring systems.
We promise to backup your website files and database 4 times every 24 hours (once every 6 hours) and hold backups for up to 14 days for as long as you are hosting with us.
COMPENSATION
If we fail to deliver on our 99% uptime promise we will credit you with 10% of your monthly fee, for every full 30 minutes of downtime, up to a maximum amount of your monthly fee. In order to make a claim on our SLA, please contact us with details, and we will investigate the claim for you.
COMPLAINTS
Although we aim to always get it right, there are times when you may feel we have got it wrong. Valid feedback from you is an essential part of continuing to improve our services and maintain our high standards.
We take all complaints and disputes very seriously and ensure that lessons are learned where applicable. If you wish to make a complaint or raise a dispute with us, please submit an email to us – including as much detail as possible about your issue. We will acknowledge your email within 1 business day, and aim to resolve any issues within 5 business days.