Your worry free website

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We take the burden of managing your website

so you can focus on your business



Never worry about your WordPress website again. With ongoing security and performance monitoring, daily site backups, software updates, and more, we've got you covered.

True Fiction’s managed website hosting plans offer super-speedy dedicated cloud hosting. Top-notch security and exceptional uptime are guaranteed. Our service includes frequent backups and updates, so you never have to worry about keeping on top of the details.

All our plans come with an affordable monthly fee, without any large upfront costs. You’re free to cancel at any time, and, if you like, we can create a custom hosting plan to suit your specific needs.

Essential

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$55 Per Month

Super Fast Hosting (Powered By AWS)

Hosting Service Level Agreement

Uptime Monitoring

Daily Offsite Backups

Malware & Security Monitoring

Spam & Malware Cleanup

Wordpress Core & Plugin Updates

Wordpress Optimized CDN

Wordpress Specific Caching

No Retainer Time Included


Premium

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$95 Per Month

Super Fast Hosting (Powered By AWS)

Hosting Service Level Agreement

Uptime Monitoring

Daily Offsite Backups

Malware & Security Monitoring

Spam & Malware Cleanup

Wordpress Core & Plugin Updates

Wordpress Optimized CDN

Wordpress Specific Caching

30 Minutes Retainer Time For Content Updates & Tweaks Each Month


Professional

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$265 Per Month

Super Fast Hosting (Powered By AWS)

Hosting Service Level Agreement

Uptime Monitoring

Daily Offsite Backups

Malware & Security Monitoring

Spam & Malware Cleanup

Wordpress Core & Plugin Updates

Wordpress Optimized CDN

Wordpress Specific Caching

2 Hours Retainer Time For Content Updates & Tweaks Each Month



Hosting Service Level Agreement

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Our Service Level Agreement (SLA) has been designed to give you peace of mind. To tell you what you can expect from us and what we’ll do to make things right if they were to go wrong. Our SLA covers the various components that keep your website accessible, functional and secure.

For our clients this SLA is a contract between you, and True Fiction. It outlines our responsibilities to you and the compensation we will provide if those responsibilities are not met.

OUR PROMISE

We guarantee 99% uptime. We promise to keep your website live at all times, excluding scheduled maintenance or conditions beyond our reasonable control.

We promise we will respond to all requests from you within 24 hours on business days and within 48 hours on weekends and/or public holidays, via email, message or call, with a confirmation that the request was received.

We promise to monitor all our servers 24 hours a day as standard and will respond to any alerts from our monitoring systems.

We promise to backup your website files and database 4 times every 24 hours (once every 6 hours) and hold backups for up to 14 days for as long as you are hosting with us.

COMPENSATION

If we fail to deliver on our 99% uptime promise we will credit you with 10% of your monthly fee, for every full 30 minutes of downtime, up to a maximum amount of your monthly fee. In order to make a claim on our SLA, please contact us with details, and we will investigate the claim for you.

COMPLAINTS

Although we aim to always get it right, there are times when you may feel we have got it wrong. Valid feedback from you is an essential part of continuing to improve our services and maintain our high standards.

We take all complaints and disputes very seriously and ensure that lessons are learned where applicable. If you wish to make a complaint or raise a dispute with us, please submit an email to us – including as much detail as possible about your issue. We will acknowledge your email within 1 business day, and aim to resolve any issues within 5 business days.

 

KELLY DONOVAN

"Daniel has been doing my website for the last few years, he’s always professional and makes changes when I’ve needed them done super quickly I really do highly recommend him and will continue to use his company as I trust their work"

PROJECT:
illuminate U Hair & Makeup


 

FAQs

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WHAT DOES THE RETAINER TIME MEAN? WHAT CAN I GET YOU TO DO WITH IT?

Retainer time is simply the time you get included for any tweaks and changes to your content or design that you would like. Any updates to plugins or wordpress or are already included in every plan and don't come out of the retainer time.

WHAT IS YOUR CANCELLATION POLICY? HOW MUCH NOTICE DO I NEED TO GIVE YOU?

You can cancel at any time during month to month plans. Just let us know you are moving on and we can work with you or your new hosting provider to transition the site over. Most companies and businesses should transition the site for you for free if you are signing up to a hosting plan with them, but if not we will do what we can for you. This should be a simple enough process but if there ends up being complexity to it we will speak to you and can make up a quote for the time it will take to complete. For the longer plans we do require 30 days notice.

DO YOU OFFER ANY DISCOUNTS IF I SIGNUP FOR LONGER THAN A MONTH TO MONTH PLAN?

Yep. We do 6 and 12month plans, both with discounts, but we usually won’t offer it to you until you have been with us for around 3 or 4 months. Reason being, we want to ensure we are both happy with the results you are getting before we commit to a longer partnership together. But when you're ready, just hit us up and we will be happy to set that up for you.

DOES YOUR HOSTING INCLUDE EMAIL ADDRESSES?

No. We believe you should use best in class services and therefore recommend Google Apps for your emails whenever we are asked about this.

I HAVEN'T GOT A DOMAIN YET, CAN YOU HELP?

Yes, we can help you through the process of purchasing your domain through our trusted domain name registrar Hover, and then we will get it set up on our server. You will always have ownership of your domain name and you will be responsible to renew it when the time comes.


Want To Worry Less About Your Website?


Fill out the form below to start the conversation about us managing your site so you can get back to focussing on your business